Powering Digital Transformation

We’re an innovative software company, working to help and enhance businesses like yours extract additional value from their digital transformation investments.

Digitization and Beyond

Our expertise lies in working to address key business problems and plugging gaps with our transformative tech. With the aim to drastically improve aspects like your business processes, customer intreractions and employee productivity.

Our solutions allow customer experience and design patterns to be created quickly and seamlessly integrated into the contact center, CRM and your various other business systems. All of them can be used stand-alone or in unison to underpin wider business gaps and problems. They are key for enhanced business capabilities like automation and self-serve. Working to improve the customer experience and empower and engage agents.

Get to know the solutions

Bizvu FORMS

Build contextual forms and screens for your staff, customers and suppliers. FORMS maps all your data down to a field or grouped level and feeds it back into one or multiple systems.

Bizvu DASHBOARD

Our dashboard solution uses APIs to feed the data through from all your existing applications into dashboards that can be personalized. Know how to achieve your KPIs.

Bizvu INBOX

Our INBOX sits outside the contact center; acting as a triage that can handle a very large scale. It works to automatically read, respond or route messages to agents.

Bizvu REWARDS

This gamification solution enables you to set appropriate targets that are personalized to your business. Host tournaments, collect data and reward with points and bonuses.

The digital transformation market is set to hit $7.4 tn. If you're looking for new ways to help your customers and want to work with a trusted partner who really understands automation, digitization and is fully integrated with the Mitel environment, work with Bizvu and take your share of this exciting market.

Find out more about why you should partner with us today

Our solutions have been integrated with

Appcelerator

Android

Apple

Facebook

Feefo

Google+

Instagram

LinkedIn

Microsoft

Mitel

Paypal

TripAdvisor

Twilio

Twitter

Whatsapp

Youtube

A gym chain is using our Bizvu INBOX to manage over 1,000 messages and interactions per day from a variety of social media channels
Manages over 1 million members
Now they can see all their interactions as they happen, in one place
Inquiries can be routed to the correct agent or department

Bizvu – Customer Stories

FAMOUS THEATRE AND ARTS CHARITY ANALYZE OVER 25,000 SOCIAL INTERATIONS PER DAY

Our client is one of the world’s leading venues and charities in music, dance, sport and politics; with over 1.7 million people visiting every year. They pride themselves on creating enjoyable, memorable experiences for everyone and that’s why they took the step to modernize their contact center with Bizvu INBOX.

They’ve been responding to an average of 600 inquiries per day!
Able to analyze over 250,000 social interactions per day
They have reduced the amount of time it takes to respond to social media inquiries

Bizvu – Customer Stories

UK’S LARGEST CONSTRUCTION COMPANY SAVES $14 MILLION A YEAR!

Our client works on projects of all sizes, complexities and sectors spanning the UK. With over 20,000 staff, 19,000 sub-contractors and 600+ suppliers there’s a lot of data to be managed in the way of product line items. Prior to implementing our Bizvu FORMS solution our client was struggling with managing subcontractor and supplier relationships across core functions like procurement and finance.

They save $14 million a year with our solution
Empowered to capture data in one place and feedback to multiple systems
They’re creating, maintenance and deploying in excess of 5,500 Bizvu FORMS per month!

Bizvu – Customer Stories

MOTOR INSURERS INCENTIVIZE THEIR CONTACT CENTER TO IMPROVE PRODUCTIVITY AND CX

Working with over 1,000 UK brokers and intermediaries to provide attractive policies to suit their customers’ needs, our client is a large motor insurer, employing over 6,000 people in the group. Their contact center was struggling to meet KPIs so they came to us to see how we can help and how they can engage their staff and teams exploiting innovation. We implemented two of our solutions; Bizvu REWARDS and Bizvu DASHBOARD.

Helped them move away from spreadsheets to manage staff bonuses
Agents can see their rewards based on KPIs like credit card conversions, quality assurance and service requested and customer service
We extract data from 10 different data channels and 3 systems, which is pushed into the dashboard for agents